Your chatbot deflects. Our agents resolve.
We build AI support agents powered by LLMs, RAG, and tool-use that understand nuanced questions, pull relevant data, execute actions in your systems, and resolve 60–70% of tickets without a human touching them.
60–70%
Autonomous ticket resolution
<30s
Average first response time
50–80%
Cost reduction per ticket
24/7
Coverage without night shifts
The Problem
Your support team is drowning — and your chatbot isn't helping
Ticket volume grows every quarter. Hiring is expensive and slow. Your existing chatbot deflects 15% with frustrating scripted flows. Best engineers waste time on repetitive tier-1 issues.
- Ticket volume growing 20–30% annually while hiring can't keep pace
- Existing chatbot deflects only 15% of queries with frustrating scripted flows
- Best support engineers spend 50% of their time on repetitive tier-1 issues
- Customers wait hours for answers that exist in your documentation but nobody can find
Our Solution
AI agents that reason, act, and know when to escalate
Built on large language models with RAG, tool-use, and access to your internal systems, these agents understand nuanced questions, pull information from knowledge bases, execute real actions, and explain their reasoning.
RAG Knowledge Pipeline
Ingests your documentation, past tickets, and internal runbooks so the agent knows your product inside-out.
Tool-Use & Actions
Agents check order status, process returns, update billing, create Jira tickets — whatever your workflow requires.
Smart Escalation
Confidence-scored routing with topic-based escalation. When it escalates, the human gets full context — never starts from zero.
Multi-Channel Deployment
Integrates with Zendesk, Intercom, Freshdesk, Slack, or custom systems. Same agent, every channel.
Continuous Learning
Feedback loops from human agents improve the AI over time. Resolution rates climb month over month.
How It Works
From kickoff to production.
Support Workflow Mapping
Map existing workflows, identify top ticket categories by volume and complexity, and define the automation opportunity.
Knowledge & Tool Integration
Build RAG pipeline over docs and past tickets. Connect the agent to CRM, billing, order management, and ticketing systems.
Agent Build & Training
Develop the agent with tool-use capabilities, escalation logic, and brand voice. Test against historical tickets.
Deploy & Optimize
Launch with A/B testing against human agents. Measure CSAT and resolution rates. Iterate weekly to improve coverage.
Industry Applications
Built for your industry.
Technical Support Automation
Resolve account issues, troubleshoot integrations, and guide users through features — with access to your product's API for real-time diagnostics.
Order & Returns Management
Handle where-is-my-order, process returns, issue refunds, and update shipping preferences without human intervention.
Transaction & Account Support
Explain transactions, flag disputes, update account settings, and escalate fraud concerns with full context to specialist teams.
FAQ
Common questions.
Related Use Cases